Job Description

To effectively manage assigned resources, departments and/or locations, ensuring that department or operational goals are achieved and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with company goals and regulatory requirements. Responsibilities may be within a country, across countries or regions.

Job Description Summary

Customer Support; Quality Assurance & Support; Workforce Management; Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team); All front/ back line CC processes/ all dedicated account desk/ sales solutions support processes; Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team)